LIFETIME MATERIAL WARRANTY
A limited warranty that covers the material of your piece for as long as you own it. Every piece of Issoria jewelry purchased on wearissoria.com comes with our Lifetime Material Warranty, free of charge. It is included automatically with your order and appears as a $0.00 line in your cart, your checkout and your order confirmation. It is not a separate product and cannot be purchased on its own.
WHO IS COVERED
This warranty applies to the original purchaser and to the person who received the piece as a gift directly from the original purchaser. It is not transferable beyond that and does not apply to pieces bought second-hand or from any other seller.
WHAT IS COVERED
We warrant that the plating and base material of your piece will be free from defects for as long as you own it, under normal personal wear. This includes:
- Tarnishing, discoloration or fading of the gold or platinum plating
- The plating wearing through to the base metal
- Discoloration caused by water exposure during everyday wear, including showering, swimming and sleeping in your piece
"Lifetime" means the lifetime of the piece while it is owned by the original purchaser or gift recipient. It does not refer to the lifetime of the owner.
WHAT WE WILL DO
If a covered material defect occurs, we will replace the piece free of charge, including shipping. If the exact piece is no longer available, we will replace it with a piece of equal or greater value that we select. If we do ask for the original piece, we cover the return shipping. Replacement is the sole remedy under this warranty; this warranty does not provide refunds. Our 30-Day Money Back Guarantee is a separate policy.
A replacement piece is covered by the remainder of this warranty.
WHAT IS NOT COVERED
- Breakage, bending or stretching of the chain, links, clasps, jump rings or extenders caused by pulling, force, accidents or wearing the piece too tight
- Scratches, dents or other cosmetic wear from everyday use
- Damage caused by harsh chemicals such as bleach, cleaning products, abrasive jewelry cleaners or polishing compounds
- Loss, theft, or damage caused by misuse, neglect or improper storage
- Any piece that has been altered, repaired or resized by anyone other than Issoria
- Free gifts, pouches and other complimentary items included with your order
HOW TO MAKE A CLAIM
Email support@wearissoria.com with your order number and two or three clear photos of the piece in daylight. Please send the photos as attachments, not as links. We review every claim within 2 business days and will tell you right away how we will handle your replacement.
GENERAL
This warranty is provided by Issoria and applies to purchases made on wearissoria.com only. To the extent permitted by law, any implied warranties, including the implied warranty of merchantability and any implied warranty that a piece is suitable for a particular purpose, are limited to the remedies described above, and Issoria is not liable for incidental or consequential damages arising from any defect.
Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.