Refund policy
30-Day Return Policy You have 30 days from the day your order arrives to request a return. To be eligible, the item must be unworn, unused, in its original packaging, and accompanied by proof of purchase. For hygiene reasons, we cannot accept returns on body jewelry that shows signs of wear or has been in contact with skin.
Non-Returnable Items The following items cannot be returned: items that are not in their original condition, items returned without their original packaging, and complimentary items received as part of a promotion or as a goodwill gesture. Orders placed with a promotional discount code are eligible for store credit only. Refunds to the original payment method are not available on these orders. Orders paid for with store credit are final sale. They cannot be returned, exchanged, or refunded in any form.
Goodwill Resolutions From case to case, we may offer a replacement, a complimentary item, a partial refund, or store credit to resolve an issue with an order. Any such offer is made as the full and final resolution of that issue. Once a goodwill resolution has been accepted, the original items from that order are no longer eligible for return, exchange, or refund. Goodwill items themselves are yours to keep, they cannot be returned, exchanged, or redeemed for credit or cash value.
How to Start a Return Email us at support@wearissoria.com with your order number and the reason for the return. If your request is approved, we'll reply with instructions on how and where to send the item. Please don't ship anything back before contacting us - packages sent without an approved return request cannot be processed.
Return Shipping Costs We cover return shipping when an item arrives defective, damaged, or incorrect. For change-of-mind returns, return shipping is the customer's responsibility.
Damages and Issues Please check your order as soon as it arrives and let us know within 3 days of delivery if anything is defective, damaged, or not what you ordered. Send us a photo along with your order number and we will make sure to solve the situation as soon as possible. This applies to every order, regardless of how it was paid for or whether a discount code was used. The conditions listed under Non-Returnable Items do not apply to defective, damaged, or incorrect items.
Plating & Materials Issoria jewelry is made from gold-plated and silver-plated steel. Plating naturally fades over time with regular wear and with exposure to water, sweat, perfume, lotions, and cleaning products. This is normal for plated jewelry and is not considered a defect, so it doesn't qualify for a return or refund. Following the care instructions included with your order will considerably extend the life of your piece. If you have a known sensitivity to any metal, please check the materials listed on the product page before ordering. We're not able to accept returns for skin reactions caused by metal sensitivities.
European Union: 14 Day Cooling Off Period If your order ships to an address in the European Union, you may cancel or return it within 14 days of delivery for any reason, without giving a justification. The item must be unworn, unused, in its original packaging, and accompanied by proof of purchase.
Refunds Once we receive and inspect your return, we'll let you know whether the refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit. If more than 15 business days have passed since your refund was approved and you still don't see it, please get in touch.
Contact Email: support@wearissoria.com
Support hours: Monday to Friday, 9:00 AM - 5:00 PM (ET)
We aim to answer every message within 24 hours.